Delivery & Returns
Delivery on UK orders is charged at £2.95 for orders up to £60 and is free for orders above this. We also offer a next working day delivery service for orders received before 11am Monday to Friday. This is charged at £7.95 and is not available on personalised map products or mannequins. Please see below for further details.
International delivery is charged as follows:
Australia & New Zealand: £12.95
North America, Canada & Mexico: £12.95
Rest of World: £25.95
Orders are sent via Royal Mail or by courier for larger orders. All delivery times are approximate. Grace & Favour Home will make every effort to ensure that merchandise is delivered within the time quoted but cannot be held responsible for the actions of couriers/Royal Mail/adverse weather conditions.
For standard, non-personalised products we aim to deliver within 3-5 days.
Personalised items will be delivered within 7 – 10 days.
Mannequins, will be delivered within 14 days. Orders using client supplied fabric will be delivered within 14 days of receipt of fabric to our studio.
Our next working day delivery service is available for orders placed before 11am Monday to Friday and excludes personalised map products and mannequins. As an example, an order placed at 10:30am on a Thursday with next working day delivery selected would be delivered on Friday, an order placed at 10:30am on Friday would be delivered on Monday. All orders placed with next day delivery over the weekend will be dispatched on Monday for delivery on Tuesday.
Standard, non-personalised orders 7-10 days.
Personalised items 10-14 days
Mannequins 14-21 days
REST OF WORLD
Standard, non-personalised orders 10 -14 days.
Personalised items 14-21 days
Mannequins 14-21 days.
Where an order contains both standard and personalised items, the delivery time will default to the personalised order timescale.
If you are not available when delivery is attempted, the courier or Royal Mail should leave a card to allow you to rearrange delivery, however you may also want to check with neighbours and/or your local sorting office in case the parcel has been left elsewhere or they have not left a card.
We take no responsibility for any loss due to late arrival of orders, if you have a specific date for which you require delivery, please contact us prior to placing your order so that we can confirm if this date can be met.
If your order does not arrive within the timescale expected, please get in touch with us as soon as possible so that we can assist you. It is your responsibility to ensure that delivery addresses supplied by you are correct and complete.
We endeavor to keep stock levels updated as far as possible, should an item go out of stock before we have fulfilled your order, we will advise you of an expected delivery date or give you the option to cancel. From time to time, personalized items may take slightly longer than anticipated, for example if we need to source a specific map – we will always advise if this is the case, and again give you the option to cancel if the proposed timescale is not agreeable.
All orders are carefully packed using quality shipping materials, but in the unlikely even that an item reaches you in a less than perfect condition, please advise us within 7 days either by telephone or email – firstname.lastname@example.org so that a replacement can be arranged for you. Please retain the damaged item, as we may need photographic evidence of the fault before a replacement is sent.
REFUNDS & EXCHANGES
We sincerely hope that you will be thrilled with every item you order from Grace & Favour Home. We do however understand that occasionally you may wish to return for an exchange or refund. For standard, non personalised items, in order to refund or exchange, we require items to be returned to us in their original, resaleable condition, including packaging where applicable, within 28 days. We must be advised of the intended return before the items are sent back to us. Items must be sent back securely packaged. We recommend using a signed for service, or obtaining proof of postage, as we cannot accept liability for items not received back or for those that are damaged in transit.
Please include a copy of your dispatch note with your return. Return postage is at your own cost unless the returned goods are faulty.
We reserve the right to refuse a refund if the items are not returned in a fully saleable condition.
Personalised or bespoke items can not be returned or refunded unless faulty.
Cut lengths of fabric are non-refundable.